Intern Cornerstone
Table of Contents
This role is Office Based, Pune Office
Job Title: Support Operations Intern, Global Customer Support
Job Description:
The primary focus of this role is the triage of incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage.
What you will do in this role:
- Monitor case escalation inbox and provide email acknowledgement response to internal requestors.
- Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.
- Create a case escalation in Salesforce CRM.
- Ensure proper ownership and action is taken on case escalations.
- Perform basic reporting on volume and quality of case escalation requests.
Qualifications:
- Technical aptitude and willingness to learn.
- High organizational skills and attention to detail.
- Experience with customer service management software (Salesforce a plus).
- Customer Service or Technical Support experience.
- Proficient with Microsoft Office applications
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
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