Customer Retention Manager ICICI LOMBARD GENERAL INSURANCE CO. LTD.
Job Details
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the Lead request and action required. Processing each lead in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. provide the relevant functional area with a clear and concise verbal summary of the situation and its priority. Provide the Customer with a clear explanation of Product .
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to Sales the Product.
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched Sales targets and able to manage the organization standards 7. Maintain Superior quality service by following organization standards
Work details
Rotational Shifts 7:00 Am to 8:30 Pm (Any 9:30 hrs shift)
5 days working with 2 rotational week-offs (Saturday -Sunday is not fixed)
Salary
Fresher:-1.75 LPA
Experience:- 2.5 LPA
Details
Walk in interview timings: 10:30 AM -4:00 PM
Other Details
- DepartmentCustomer Care Executive (Call Centre)Sales / BD
- IndustryBFSI
- Recruiter DetailsICICI LOMBARD GENERAL INSURANCE CO. LTD.
- Job Tagstele customer service, customer retention
- Job TypeFull time
Key Skills
- bpo voice
- telesales
- outbound sales
- voice process
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