Assist Success Analyst greenhouse

Assist Success Analyst

Mumbai, Pune, Bangalore

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek’s Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

Your Role

The Assist Success Analyst is responsible for investigating User Ratings, providing feedback to analysts and supporting our Support team with Assist interactions. They generate performance reports and are responsible for conducting meetings that highlight areas of analyst improvement. They help fulfill operational requests from 3rd Party Organizations that Hudl works with and/or for.

Must-Haves

• Proven track record tagging sports games accurately is required
• Advanced knowledge in the sports we tag & reasoning of the concepts
• Experience in a supportive role, managing operations / processes & leading training batches 
• Knowledge of handling data in sheets / excel, writing & designing content [preferred]
• should’ve been a part of at least 2 AF & 2 BB seasons
• Level 3 & above candidates only
• Extremely knowledgeable in the concepts of AF, VB, BB & SOC and should be cleared to tag 5 sports: AF, VB, BB, SOC & any 1 other (LAX/IH/BsB/SB/WRE)
• Good UR record this season (no hard targets but we’ll have a tool for checking the averages)
• Willing to work rotational shifts & travel to office if & when required
• Proficiency in English (written + verbal) & Hindi (verbal)
  

Nice-to-Haves

• Thorough knowledge of all sports & concepts that we currently tag in Hudl Assist
• Strong organizational skills that allow for several tasks to be juggled at once
• Keen eye for detail and the ability to identify trends
• Effective at communicating with people, teams across different location in the world
• Self motivated and passionate to create and own processes, solve problems 
• Knowledge of Hudl’s mission, vision, and values that create alignment throughout our organization
• Ability to question processes, deliver respectfully blunt feedback, look for better ways to do things, think logically & be solution oriented
• Should’ve been qcing games for 1 season
• Should’ve trained a batch of analysts
• Should have experience handling team, managing data in spreadsheets & communicating with employees on slack
• Should thoroughly know 6 sports: AF, VB, BB, SOC, LAX (both men’s & women’s), IH
• Willing to work with AS team on a requirement basis (working on temp projects along with their current role)
• The ideal candidate must possess the ability to work autonomously and take initiative with minimal supervision.

Good-to-Haves

• Should’ve worked with the AS team previously on UR or any other project
• Proficient with data, reports, spreadsheets
• Knowing any other language: Marathi or Kannada
• Knowledgeable with Dashboard tools (Looker/PowerBI/Tableau/etc.), HTML, SQL
• Should know all 9 sports: AF, VB, BB, SOC, LAX (both men’s & women’s), IH, BsB, SB, WRE
• Worked with designing (& editing) ppt/flyers/posters/images/videos, etc.

About SocialHanuman.com

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