Technical Support Engineering Microsoft
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About us
In the Customer Service & Support (CSS) team they are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day they build on their values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Name of the Organization: Microsoft
Requisition ID: 1788291
Positions: Technical Support Engineering
Location: Pan India – Hybrid
Salary: As per company Norms
Educational Qualifications:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
- Skills: AAD (Azure Active Directory), ADFS, Azure Identity, Azure On-prem. If not then cross tech- AWS, GCP, other directory services.
- Language Qualification: English Language: fluent in reading, writing and speaking.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities:
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
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