Advisor NVOC Reliance Jio
- Posted Date :20 Nov 2024
- Function/Business Area :Customer Service
- Location :Thane
Table of Contents
Job Responsibilities
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Increase, develop and retain customer base through relationship
building and service
11. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement
10 + 2 / Graduation degree in any discipline
Experience Requirement
Fresher / 6 months – 2 years
Skills & Competencies
1. Basic computer knowledge
2. English reading and writing
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
About Us
Reliance Jio was launched in 2016 to empower every Indian with affordable access to a digital life—a gateway to the world—enabled with the world’s best digital technologies. Today, Jio has not only ushered in a digital revolution across India, in how Indians connect to the world, but also in how India will go on to shape the digital future.
India’s digital journey can be described in two eras: The era before Jio and the era after Jio. Before Jio’s launch, India ranked 155th in mobile data consumption. In less than a year after Jio’s launch, India catapulted to number ONE in the world in mobile broadband data consumption. Led by Jio, India has surpassed countries such as the USA and the UK in mobile data consumption.
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