Customer Support Associate- Wipro

Location: Pune( Hinjewadi Phase 2 )

Work Experience:0 to 2 yr

Job description

Role & responsibilities

• Inbound / Outbound interaction with clients
• Skilling on all voice and back office queues as per requirement.
• Good computer navigational skills and familiar with MS office
• Should have good customer service skills
• Understand customer queries /request and act accordingly.
• Maintain a healthy and clean work environment.

Update knowledge of process on regular basis

Preferred candidate profile

• Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
• Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.
• English Language proficiency overall needs to be excellent.
• Good telephone skills , able to listen patiently & remain focused throughout the conversation
• Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through

Basic understanding of business structure, including key processes, services, business goals & role of main functions

5 days working and any 2 week offs.

Should be flexible in 24*7 shifts. Should be within Transport Boundary.

job location: Pune

Perks and benefits

• Donts
• Poor grammar
• Poor Windows skills

Issues with comprehending & communicating effectively with the customer

Looking for immediate joiner Role: 

Voice / Blended – Other Industry Type: 

BPO / Call Centre Department: 

Customer Success, Service & Operations Employment Type: 

Full Time, Permanent Role Category: 

Voice / Blended

Education UG: 

Graduation Not Required